Trip Mate Frequently Asked Questions

This is a brief description of the plan available for all travel protection plan sales on or after April 01, 2012.

 

Frequently Asked Questions

Here are some Frequently Asked Questionsabout Travel Protection Plans:

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
 
Index
 
1. What happens if my flight is delayed or canceled?
 
2. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
3. What if bad weather is predicted where I plan to travel? Will the Lindblad Expeditions Travel Protection Plan cover me ifI cancel my Trip?
 
4. What happens if my bags do not arrive at my destination when I do? What do I do?
 
5. If I require medical care while on my Trip, are my medical bills covered?
 
6. How do I file a claim?
 
7.Does the Lindblad Expeditions Travel Protection Plan cover my frequent flyer miles?
 
8.What happens if I lose my job and I must cancel my Trip?
 

Frequently Asked Questions

 
1. What happens if my flight is delayed or canceled?
 
The Lindblad Expeditions Travel Protection Plan protects you in several ways. If your flight is delayed 3 hours or more, you can take a later flight and you will be reimbursed up to a maximum of $750 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details. 

You will also be reimbursed up to $150 per day to a maximum of $750 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details. 
 
Return To The Question Index
 
2. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
 
Return To The Question Index
 
3. What if bad weather is predicted where I plan to travel? Will the Lindblad Expeditions Travel Protection Plan cover me if I cancel my Trip?
 
The Lindblad Expeditions Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.

Remember, when you purchase the Travel Protection Plan by or before the final payment due date for your Trip, you also qualify for the Lindblad Expeditions Cancellation Waiver Benefit that allows you to cancel your Lindblad Expeditions Travel Arrangements up to 72 hours before your scheduled departure for ANY REASON. For complete details of the Lindblad Expeditions Cancellation Waiver Benefit, see Plan Documents for full details. 
 
Return To The Question Index
 
4. What happens if my bags do not arrive at my destination when I do? What do I do?
 
The Lindblad Expeditions Travel Protection Plan covers all baggage delays of more than 24 hours during your Trip. You will be reimbursed up to $250 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
 
Return To The Question Index
 
5. If I require medical care while on my Trip, are my medical bills covered?
 
The Lindblad Expeditions Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details. 

The Lindblad Expeditions Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip.  See Plan Documents for full details. 
 
Return To The Question Index
 
6. How do I file a claim?
 
To file a claim, call the Program Administrator, Trip Mate, at 1-800-888-7292. Their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported onlineand claim forms downloaded at www.tripmate.com.  See Plan Documents for full details. 
 
Return To The Question Index
 
7. Does the Lindblad Expeditions Travel Protection Plan cover my frequent flyer miles?
 
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Trip.
 
Return To The Question Index
 
8. What happens if I lose my job and I must cancel my Trip?
 
The Lindblad Expeditions Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
 
Return To The Question Index
 
If you have a specific question about the Lindblad Expeditions Travel Protection Plan, please contact Trip Mate.