Trip Mate Frequently Asked Questions

Frequently Asked Questions

 

Here are some Frequently Asked Questions about Travel Protection:

Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. What happens if my flight is delayed or canceled?
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Goway Travel, Ltd. Travel Protection Plan?
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
4. What if bad weather is predicted where I plan to travel? Will the Goway Travel, Ltd. Travel Protection Plan cover me if I cancel my Trip?
5. What happens if my bags do not arrive at my destination when I do? What do I do?
6. How do I file a claim?
7. Does the Goway Travel, Ltd. Travel Protection Plan cover my frequent flyer miles?
8. What happens if I lose my job and I must cancel my Trip?
 

Frequently Asked Questions

1. What happens if my flight is delayed or canceled?
 
You will be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expenses if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
 
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Goway Travel, Ltd. Travel Protection Plan?
 
Medical conditions for which there is treatment; or recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with  you.
 
Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details. 

IMPORTANT! - The Pre-Existing Condition Exclusion is waived if the payment for this plan is received by Goway Travel, Ltd. within 7 days of your initial payment or deposit for your Trip, provided you are not disabled from travel at the time your plan payment is received.
 
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3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
 
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4. What if bad weather is predicted where I plan to travel? Will the Goway Travel, Ltd. Travel Protection Plan cover me if I cancel my Trip?
 
The Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
 
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5. What happens if my bags do not arrive at my destination when I do? What do I do?
 
The Travel Protection Plan covers all baggage delays of 24 hours during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
 
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6. How do I file a claim?
 
Go to travelclaimsonline.com to file a claim. You will need the following items to file your claim(s):
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7. Does the Goway Travel, Ltd. Travel Protection Plan cover my frequent flyer miles?
 
Frequent flyer miles are not covered if you must cancel or interrupt your Trip. If you cancel your Trip for a covered reason, you will only be reimbursed the money actually paid for the Air Ticket.
 
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8. What happens if I lose my job and I must cancel my Trip?
 
The Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; and 2) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
 
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If you have a specific question about the Goway Travel, Ltd. Travel Protection Plan, please contact Trip Mate.
 
 
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.