Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Index
Frequently Asked Questions
1. What happens if my Common Carrier is delayed or canceled?
The Travel Protection Plan protects you in several ways. If your Common Carrier is delayed 3 hours or more, you may be reimbursed up to a maximum of $500 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See Plan Documents for full details.
You will also be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Railbookers Travel Protection Plan?
A Pre-Existing Condition means: an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booked to travel with You: (1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or (2) took or received a prescription for drugs or medicine.
Item #2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan.
IMPORTANT! - The Pre-Existing Condition Exclusion will be waived if the payment for this plan is received by Railbookers within the Time Sensitive Period for your Trip, provided you are not disabled from travel at the time Your plan payment is received.
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3. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
4. What if bad weather is predicted where I plan to travel? Will the Railbookers Travel Protection Plan cover me if I cancel my Trip?
The Railbookers Travel Protection plan does not provide coverage if you cancel your Trip based up what may or may not happen.
However, this plan does provide a Pre-Departure Vacation Protection Waiver that allows you to cancel your Railbookers Travel Arrangements up to 12:00 noon Eastern Time on last business day prior to the first services offered by Railbookers. See Plan Documents for full details.
5. What happens if my bags do not arrive at my destination when I do? What do I do?
The Travel Protection Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.). Be sure to keep receipts for anything you purchase.
Your delayed or lost baggage will be tracked for up to one full year, if requested.
6. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details.
7. How do I file a claim?
To file a Part A claim, contact your travel agent who will notify Railbookers or call 1-877-777-8885 during the business day. See Plan Documents for full details.
To file a Part B claim, go to travelclaimsonline.com to file a claim. You will need the following items to file your claim(s):
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Your Plan Number which is found in the Plan Documents;
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The departure and return dates of your scheduled trip;
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The travel agency and/or travel supplier name;
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Depending on the type of claim(s) you are reporting, additional documentation may be required.
If you have a specific question about the Railbookers Travel Protection Plan, please contact Trip Mate.
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.
