Trip Mate Frequently Asked Questions

Frequently Asked Questions

 

Here are some Frequently Asked Questions about Travel Protection:

 
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.

Index

1. What happens if my Common Carrier is delayed or canceled?
 
2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Amtrak Vacations Travel Protection Plan?
 
3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
4. What if bad weather is predicted where I plan to travel? Will the Amtrak Vacations Travel Protection Plan cover me if I cancel my Trip?
 
5. What happens if my bags do not arrive at my destination when I do? What do I do?
 
6. If I require medical care while on my Trip, are my medical bills covered?
 
7. How do I file a claim?
 
8.What happens if I lose my job and I must cancel my Trip?
 

Frequently Asked Questions

 
1. What happens if my Common Carrier is delayed or canceled?
The Amtrak Vacations Travel Protection Plan protects you in several ways. If your Common Carrier is delayed 3 hours or more, you may be reimbursed up to a maximum of $500 for your Additional Transportation Cost to join your Trip and for the cost of any unused land or water Travel Arrangements. See policy/certificate for full details.

You will also be reimbursed up to $100 per day to a maximum of $500 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See policy/certificate for full details.
 
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2. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Amtrak Vacations Travel Protection Plan?
 

A Pre-Existing Condition means: an illness, disease, or other condition during the 60 day period immediately prior to the date Your coverage is effective for which You or Your Traveling Companion, Business Partner or Family Member scheduled or booked to travel with You: 1) received or received a recommendation for a test, examination, or medical treatment for a condition which first manifested itself, owrsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment; or 2) took or received a prescription for drugs or medicine. Exception: Item #2 shown above does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60 day period before coverage is effective under this Plan. 

IMPORTANT! - The policy exclusion for Pre-Existing Conditions will be waived if the premium for the coverage is received by Custom Holidays within 14 days of the initial deposit/payment for your Trip, provided you are not disabled at the time your plan payment is received.

 
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3. What can I do if I lose my passport or visa close to the departure date of my Trip?
 
Fortunately, passports and visas can often be replaced in a very short period of time.  Sometimes as quickly as 24 hours.  There are a number of passport service agencies who can provide this expedited service for you.  Click here for a passport service agency.
 
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4. What if bad weather is predicted where I plan to travel? Will the Amtrak Vacations Travel Protection Plan cover me if I cancel my Trip?
 
Remember the Pre-Departure Vacation Protection Waiver allows you to cancel your Amtrak Vacations Travel Arrangements up to 12:00 noon Eastern Time on last business day prior to the first services offered by Amtrak Vacations FOR ANY REASON. For complete details of the Amtrak Vacations Cancellation Waiver,  see Plan Documents for full details.
 
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5. What happens if my bags do not arrive at my destination when I do? What do I do?
 
The Travel Protection Plan covers all baggage delays of 24 hours or more during your Trip. You will be reimbursed up to $100 for personal articles you buy (such as toiletries, a change of clothing, etc.).  Be sure to keep receipts for anything you purchase.

Your delayed or lost baggage will be tracked for up to one full year, if requested.
 
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6. If I require medical care while on my Trip, are my medical bills covered?
 
The Travel Protection Plan covers medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See policy/certificate for full details. 

The Amtrak Vacations Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergencies during your Trip. See Plan Documents for full details. 
 
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7. How do I file a claim?
 
To cancel your vacation prior to departure, contact your travel agent who will notify Amtrak Vacations or call 1-800-225-2550 during the business day. When filing a claim, please send any unused travel documents to: Amtrak Vacations, Attn: Claims Department, 500 Cummings Center, Suite 3100, Beverly, MA 01915. Business Day means Monday through Friday 9:00 AM to 5:30 PM Eastern Time. Holidays and Weekends are not business days.

To file a Part B claim, call the Claims Administrator, Trip Mate, at 1-800-888-7292, their Customer Service Representatives will assist you with your claim and mail you the appropriate claim form(s). Claims may also be reported online and claim forms downloaded at www.tripmate.com.  See policy/certificate for full details.
 
 
 
8. What happens if I lose my job and I must interrupt my Trip?
 
The Amtrak Vacations Travel Protection Plan provides coverage for job termination provided: 1) your job loss is the result of your involuntary termination of employment or layoff; 2) was not under your control; and 3) you must have been continuously employed with the same employer for 1 year prior to the termination or layoff.
 
 
If you have a specific question about the Amtrak Vacations Travel Protection Plan, please contact Trip Mate.