Frequently Asked Questions
Here are some Frequently Asked Questions about Travel Protection:
Please note that a final claims determination is made based upon the plan provisions, and the written documentation we receive with your claim submission.
Frequently Asked Questions
1. What are Pre-Existing Conditions and can a Pre-Existing Condition be covered by the Academic Expeditions, Inc. Travel Protection Plan?
Medical conditions for which there is treatment; or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicine are prescribed during the 60 day period prior to your effective date are Pre-Existing Conditions. The policy excludes your Pre-Existing Conditions and those of a Traveling Companion or a Family Member traveling with you.
Exception: Medical conditions that are treated or controlled solely with medication and remain treated or controlled without an adjustment or a change in medication during the 60 day period prior to your effective date are not considered to be Pre-Existing Conditions. See Plan Documents for full details.
IMPORTANT! - The Pre-Existing Condition Exclusion will be waived if payment for this plan is received by Academic Expeditions, Inc. within 30 days of the date Your initial Payments or Deposits for Your Trip is received, provided you are not disabled at the time your plan payment is received.
2. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
3. What if bad weather is predicted where I plan to travel? Will the Academic Expeditions, Inc. Travel Protection Plan cover me if I cancel my Trip?
The Travel Protection Plan does not provide coverage if you cancel your Trip based upon what may or may not happen.
However, this plan does provide an Optional Cancel For Any Reason Benefit (If purchased) that allows you to cancel your Academic Expeditions, Inc. Travel Arrangements up to two (2) days or more before your Scheduled Departure Date, provided payment for this plan is received by Academic Expeditions, Inc. no later than 60 days prior to the Scheduled Departure Date of Your Trip; or if Your Trip is initially booked within 60 days of the Scheduled Departure Date of Your Trip, that payment for this plan is received with the initial Payment or Deposit for Your Trip. See Plan Documents for full details.
4. How do I file a claim?
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Your Plan Number which is found in the Plan Documents;
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The departure and return dates of your scheduled trip;
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The travel agency and/or travel supplier name;
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Depending on the type of claim(s) you are reporting, additional documentation may be required.
If you have a specific question about the Academic Expeditions, Inc. Travel Protection Plan, please contact Trip Mate.
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.
