1. What happens if my flight is delayed or cancelled?
The Travel Protection Plan protects you in several ways. You will be reimbursed up to $200 per day to a maximum of $2,050 for any additional accommodation and travel expense if you incur a delay of 12 hours or more for a covered reason during your Trip. See Plan Documents for full details.
2. What can I do if I lose my passport or visa close to the departure date of my Trip?
Fortunately, passports and visas can often be replaced in a very short period of time. Sometimes as quickly as 24 hours. There are a number of passport service agencies who can provide this expedited service for you. Click here for a passport service agency.
3. If I require medical care while on my Trip, are my medical bills covered?
The Travel Protection Plan can cover medical expenses resulting from an illness or injury during your Trip. If you must be medically evacuated to another facility or home, these costs are covered as well. See Plan Documents for full details.
The Travel Protection Plan includes a 24-hour worldwide assistance service to help you with medical or legal emergiencies during your Trip.
4. How do I file a claim?
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Your Plan Number which is found in the Plan Documents;
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The departure and return dates of your scheduled trip;
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The travel agency and/or travel supplier name;
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Depending on the type of claim(s) you are reporting, additional documentation may be required.
If you have specific questions about the Pleasant Holidays Travel Protection Plan, please contact Trip Mate.
These Frequently Asked Questions only provide a general summary. Please refer to the actual Plan Document for the specific terms and conditions of the specific Plan issued to you as eligibility for coverage varies based upon the specific Plan terms, conditions and limitations, and may vary by state or may not be available in all states.
